We are Canarias Hire a Car, which together with its subsidiary rental business companies, operating under the brands Spain Hire a Car, Portugal Hire a Car (together "we", "us" and "our"). This policy does not cover our dealers, affiliates, or other third parties through whom you may interact with us. This is a general summary explaining how we collect, process, store and use information about you, as well as your rights in relation to that information. For complete information, please see the full policy below.
COLLECTION
We may collect information from you in a variety of ways, including, but not limited to, phone calls, customer service contacts, mobile apps, websites, rental vehicles, and other sources, including third-party service providers and business partners.
We collect customer information during the reservation process and rental transactions, such as name, address, and payment card information.
We use "cookies" and other electronic tools to collect statistical information about your use of our websites, according to your instructions.
PURPOSES
The information you provide will be used to provide you with the services you request.
We will use the contact information you provide to communicate with you and provide you with such services.
We may use your contact information to send you information about our products and services, whenever you allow it.
We use personal information for our own analytical purposes and so that we can help our customers by improving our services and websites.
DIVULGATION
We may provide your information to certain third-party service providers.
We do not sell your information to independent third parties but we may, with your permission, share your information with third party partners for marketing purposes.
Your information may be transferred outside of your country or region of residence to countries such as the United States for processing and storage in accordance with applicable law.
Your information may be transferred outside of your country or region of residence to provide the services you request.
CONSERVATION AND SECURITY
We take reasonable steps to protect Personal Data from theft, unauthorized use, disclosure or modification.
Our goal is to maintain adequate physical, procedural, and electronic safeguards to protect your Personal Data.
We generally retain customer information for as long as we deem necessary for the purpose for which it was collected, or as permitted or required by law.
There are various reasons for collection and many applicable laws, so it is impractical to list applicable retention periods in this Policy.
YOUR RIGHTS
You have the right to access, review or update the Personal Data we hold about you.
In certain circumstances, you can also request the rectification or deletion of your Personal Data or the reduction of our processing, as well as object to certain processing activities.
We will do our best to accommodate your request, but we reserve the right to impose certain restrictions and requirements.
Where we use consent as the basis for processing, you can always withdraw that consent.
QUESTIONS AND CHANGES
If you have questions or concerns about how we process your Personal Data, you can contact us as set out in the Main Policy.
We may modify this Policy at any time, but the changes will not apply retroactively.
We will let you know on our website when we make important changes.
This Policy was last updated on February 21, 2023.
